Delivery and returns
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♣ Shipping costs are free in mainland France for any item not exceeding the authorized postal standard
♣ For any other destination contact Rue Comtesse to assess the amount of the delivery
♣ For any specific shipment outside (outside size ...) contact Rue Comtesse to assess the amount of the delivery.
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When will I receive my order ?
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Orders are prepared within 1 to 3 days for small products. They are then taken care of by Chronopost or Ups for the relay points, and your package generally arrives at its destination within 48 hours.
For orders of furniture or larger products, the preparation time can be 6-10 days. They are then taken care of by a carrier and arrive at their destination within 3 to 5 days for France. This period can be 10 days for the foreigner.
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How to track my order ?
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For small packages :
Once your order has been sent, you can track your order using the tracking number in your customer account. An SMS will also be sent to you when the parcel is picked up by Chronopost. You can change the time slot or the address directly on the Chronopost application.
For the delivery of bulky objects (furniture or other template) :
An email will be sent to you by the carrier to arrange a meeting date.
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Important Note
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♣ The articles presented on this site are old or used but in general
in good condition even in excellent condition. All peculiarities (defect, wear of time, various imperfections ...) are specified in the product sheet (Please read carefully).
♣ Items are not returned, exchanged or refunded. It is important to carefully observe all the photos at your disposal (if necessary, do not hesitate to ask the seller for additional photos as well as all the necessary information before confirming your order).
♣ Regarding clothing, possibility of returning the item if there is a problem with the size.
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Exceptionally
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How do I return my order?
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You have 7 days from receipt of your order to return your order to us in its original packaging.
Return costs are the responsibility of the customer (possibly customs fees for a foreign country).
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Send us a return request message at
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The return address is:
RueComtesse Store
11, rue du Docteur Campmas - 81000 ALBI
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Refunds are effective within 15 days.
Is it possible to modify or cancel my order?
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Once validated, your order cannot be modified or canceled.
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( Further information in progress )
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